http://emperor.tidbits.com/webx?14@703.81MLabYL2DS.0@.3c55bf45/22

“…Intuit charges…institutions separately for
Windows and Mac QFX certification. (Hence the lack of Mac support at
some institutions.) This despite the fact that QFX/OFX is an XML
formatted text file, and is no different between the two platforms.”

I can verify that by editing the sign-on data in the QFX that’s downloaded from Citibank Direct Access (which is not Mac certified) with a working source (for example, Citibank’s Account Online site for CitiCard users which *is* Mac certified), that the mysterious error message goes away and everything imports just fine. I’ve been doing it for months now.

The whole situation is completely bogus, and IMHO should be illegal. It’s just a big Intuit scam on the banks to get them to pay twice.

In a call center, most of the callers are people who don’t understand how the program works, and most of the operators are just low-wage earners who have no clue how the system works.

The trick is to work your way up the chain, however that’s often where companies end the “free” support.

This is fundamentally why I have big issues with people feeling secure that they have a corporate solutions to fall back on.

For instance, I worked at a company that produced some really fine quality software (honest!) — we made a good portion of our revenue by selling support contracts that we knew no one would ever need to collect. I can only think of two occasions we ever went to the customer site — flying there on a day’s notice was lost in the noise of all the money we raked in. Furthermore, we knew the problem wasn’t our system, but wanted to provide a stellar performance so we’d get famous word-of-mouth stories out there about us; additionally, we used the opportunity to up sell since they were so happy.

Conversely, I remember the call center at GEnie, which would field questions like “I just bought a keyboard and plugged in to the phone line, but I can’t sign on.” And the support person would ask, “what’s it say on your screen?” And the response would be “I need a screen?” Apparently the guy figured if a keyboard had an RJ11 jack, it went in the wall directly. Call centers deal with people that aren’t that bright.